Posts Tagged ‘diplomacy’
Monday, June 21st, 2010
I’m getting a lot of requests lately for how to deal with inconsiderate people at work. They are the people who won’t answer your question and who act as if everyday requests are an imposition. Their typical facial expression is a sneer, their tone sarcastic or contemptuous.
Some of them harbor more than an excess of resentment about life. Some are actually pathological. How can you tell the difference and how can you keep from burning up after they burn you? Another issue: you can’t do or say anything that will flag *you* as the problem, right? See some hints in the next blog.
Wednesday, March 31st, 2010
Some people tell me that they like to analyze for gaps in others’ work. They’re great at finding “what’s missing” in data, quality, scope, reasoning, and alignment with current strategic goals. However, when they deliver their feedback on others’ gaps, for some reason people do not seem happy to receive the helpful criticism they offer.
Even if finding gaps is one of your key roles, consider that your feedback may cause someone else a great deal of pain and even shame. Worse, if you deliver your gap analysis with too much joy at finding errors, your listeners might pay much more attention to the thrill you evidence at finding fault rather than to the feedback itself.
Wouldn’t you also be upset if someone took pleasure in finding fault with you? My reason for posting this thought is to remind you that you can do great things by analyzing gaps, but make sure that how you deliver your gap analysis is considerate and diplomatic.